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Guaranteed customer
service, every call.
Call centre software lets team members work from various dispersed locations while retaining a cohesive unit through unified communications. Through a multichannel contact centre solution, businesses are able to make sales, offer support, resolve issues and build customer relationships.
At a glance
Licence tier | 3CX PRO |
Deployment | On-premise or hosted |
Agents | Work from anywhere |
Channels | Voice, video, live chat |
Reporting | Wallboard and SLA stats |
CRM | Server-side integration |
A contact centre your customers actually get through to.
With the 3CX Live Chat & Talk plug-in, your contact centre agents can chat, video and call with your website visitors in real time for a truly seamless customer service experience. With 3CX your employees can work more efficiently, track their progress and provide valuable customer interactions.
Never miss a call — advanced contact centre reporting
Traditional PBXs with call centre functionality have proven to be either too expensive or difficult to set up. 3CX resolves this with 3CX PRO, an on-premise or hosted call centre solution. Simple, intuitive call centre management offers the information required to monitor call queues in real time, ensuring that not a single inbound call is lost.
Integrated wallboard for real-time monitoring
Detailed reports of longest wait time and abandoned calls
SLA and callback statistics
Call back option for customers not willing to wait
Advanced queue strategies & real time statistics
3CX contact centre software ensures you provide your customers with quality service, and that your agents always reach their targets. Check the average and longest waiting times as well as the least talk time to guarantee no customer leaves your call centre unsatisfied.
Log agents in and out of queues
Hunt by threes, random and prioritised
Call back
Callers can hang up and keep their position in the queue.
Round robin
Superior call centre features included
3CX PRO provides you with all the tools you need to review your agents’ performance. Answered calls, abandoned calls, average longest waiting time and more are all within easy reach, allowing you to ensure that your call centre is running smoothly at any given time.
Listen in
Listen to a call without the caller or the agent knowing.
Whisper
Train new agents during a live call.
Barge in
Agents making a mess of a call? Take it over.
Live chat and talk with your website visitors
Server-side CRM integration
Calls are linked to customer records before your agents pick up, so the person answering already knows who is on the line and what happened last time. Integration runs server-side, which means it works the same whether the agent is at a desk, at home or on the app.
Zendesk, Salesforce, Freshdesk, Office 365, Microsoft Dynamics and more
Automatically link incoming calls to customer records
Launch phone calls with a single click from your browser
Quick and easy logging of interactions
Call centre FAQ
Build a contact centre that answers.
Tell us how many agents you have, what your busiest hour looks like and which CRM you run. We will scope the queues, the reporting and the licence tier around it.