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Everything you might need in one place — the agreement you signed under, our policies, the forms for changing something on your account, and the Critical Information Summary for every service we sell.
AGREEMENTS | DOCUMENTS |
|---|---|
Standard Form of Agreement The agreement that governs every Axecom service. |
Download |
Porting Terms & Conditions The terms that apply when you bring a number across to us. |
Download |
Standard Form of Agreement The agreement that governs every Axecom service. |
Download |
policies | DOCUMENTS |
|---|---|
Fair Use Policy What unlimited means, and where the limits first. |
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Change of Ownership If you are struggling to pay, this sets out how we can help. |
Download PDF |
Axecom Privacy Policy What we collect, why, and what we do with it. |
Download PDF |
Complaints Process How to raise a complaint and how it gets handled |
Download PDF |
Forms | DOCUMENTS |
|---|---|
Authorised Representative Form Nominate someone else to act on your account. |
Download PDF |
Change of Ownership Transfer a service to a new owner. |
Download PDF |
Application for Direct Debit Set up direct debit on your account. |
Download PDF |
Application form- Business On-Net Fibre Service Order The application form for a business on-net fibre service. |
Download PDF |
Critical Information Summaries | DOCUMENTS |
|---|---|
Axecom Mega On-Net Fibre Business · pricing, inclusions, minimum term and early termination charges. |
Download PDF |
Axecom Business Voice IP Business · pricing, inclusions, minimum term and early termination charges. |
Download PDF |
Axecom NBN for Business Business · pricing, inclusions, minimum term and early termination charges. |
Download PDF |
Axecom Business TPG Fibre Business · pricing, inclusions, minimum term and early termination charges. |
Download PDF |
Axecom Limitless Home On Net Fibre Residential · pricing, inclusions, minimum term and early termination charges. |
Download PDF |
Axecom Limitless Home NBN Residential · pricing, inclusions, minimum term and early termination charges. |
Download PDF |
Tell us what you are after and we will send it through. If it is a fault or something wrong with your service, ring us instead – it will be faster.